Frequently Asked Questions
Frequently Asked Questions
CuraFace FAQs
How often should I use CuraFace?
We recommend using it 4–5 times per week for about 5 minutes per session.
Do I need to use gel with the device?
Yes. A conductive gel (like the CuraFace Hyaluronic Activator) is essential for safe and effective treatment.
Can I use CuraFace on dry skin?
No. Always apply activator gel before using the device to ensure conductivity and comfort.
When will I start seeing results?
Many users notice a lifted, refreshed look right away. Consistent use over 4–6 weeks delivers the best long-term results.
Is CuraFace safe for sensitive skin?
Yes, but we recommend starting on the lowest intensity and doing a patch test with the gel first. Once you are comfortable, gradually increase the settings.
Can I use it around my eyes?
Use caution and avoid direct contact with the eye area. Stick to the brow bone and outer corners.
Do I need to charge the device?
Yes. CuraFace is rechargeable. Make sure it’s fully charged before use for the best performance.
How do I clean the device?
Turn it off, then gently wipe with a soft, damp cloth. Do not submerge in water.
Who should not use CuraFace?
It is not recommended for people with pacemakers, epilepsy, active cancer, or if you are pregnant. Always check with your healthcare provider if unsure.
Ordering & Payment
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. You can create an account or checkout as a guest.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information and personal data.
Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-7 business days. Express shipping options are available at checkout. Free shipping on all orders over $75.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location.
How can I track my order?
Once your order ships, you'll receive a tracking number via email to monitor your package's progress.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unused items in original condition. Return shipping costs may apply.
How do I return an item?
Contact our customer service team to initiate a return. We'll provide you with return instructions and a prepaid label if applicable.
When will I receive my refund?
Refunds are processed within 5-10 business days after we receive your returned item.
Product Information
Are your products authentic?
Yes, all our products are 100% authentic and sourced directly from authorized suppliers.
Customer Support
How can I contact customer service?
You can reach us via email, phone, or live chat. Our contact information is available on our Contact Us page.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 6 PM EST. You may contact us here anytime 24/7 and we will get in touch with you in 24-48 hours. Thank you for shopping Cura-face!